Terms of Service

Effective Date: June 20, 2026

1. Welcome and Overview

Welcome to OficinaShop. This website, located at oficinashop.com (the “Site”), is owned, operated, and maintained by Insumos en Artículos de Oficina S.A. de C.V. (“we,” “us,” “our,” or the “Company”).

Throughout the Site, the terms “we”, “us” and “our” refer to Insumos en Artículos de Oficina S.A. de C.V. We offer this Site, including all information, tools, e-commerce infrastructure, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

1.1 Acceptance of Terms

By visiting our Site, browsing our product catalog, creating a user account, or purchasing office supplies from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

1.2 Read Carefully

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

1.3 Updates and Modifications

Any new features, tools, product lines, or services which are added to the current online store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Company Identity and Contact Information

In compliance with applicable electronic commerce regulations and consumer protection laws, our corporate identity and official contact channels are provided below:

Full Corporate Name: Insumos en Artículos de Oficina S.A. de C.V.
Tax Registry / Legal Location: Calle Fray Pedro de Gante, Col. Tres Cruces, Número Exterior 2812, C.P. 72595, Heroica Puebla de Zaragoza, Puebla, México.
Official E-Commerce Domain: oficinashop.com
Customer Support Email: sunbeam@oficinashop.com
Customer Support Telephone: +(52) 2213056905

All legal correspondence, customer complaints, service notifications, and corporate requests must be directed to the communication addresses listed above.

3. Online Store Terms and User Eligibility

By agreeing to these Terms of Service, you represent and warrant that:

Age of Majority: You are at least the age of majority in your state, province, or country of residence, or that you are the age of majority in your state or province of residence and you have given us your express consent to allow any of your minor dependents to use this Site.
Legal Capacity: You possess the legal authority and capacity to enter into a binding contractual agreement with Insumos en Artículos de Oficina S.A. de C.V.
Lawful Use: You will not use our products or services for any illegal, unauthorized, or prohibited purpose, nor may you, in the use of the Service, violate any laws in your local jurisdiction (including but not limited to intellectual property laws, corporate tax laws, and data privacy regulations).
Security Responsibility: You must not transmit any worms, viruses, Trojan horses, ransomware, malicious scripts, or any code of a destructive nature designed to interrupt, destroy, or limit the functionality of the Site.

A breach or violation of any of these Online Store Terms will result in an immediate, unilateral termination of your access to our Services and may subject you to appropriate civil or criminal legal remedies under Mexican law.

4. General Conditions and Right of Service Refusal

4.1 Right to Refuse Service

We reserve the right to refuse service, terminate accounts, cancel orders, or deny access to the Site to anyone for any reason at any time, at our sole discretion.

4.2 Data Transmission Notice

You acknowledge and understand that your content and personal data (excluding credit card and payment information) may be transferred unencrypted and involve:

Transmissions over various public and private networks.
Changes to conform and adapt to technical requirements of connecting networks or processing devices.

Payment and credit card data is always encrypted using industry-standard protocols (SSL/TLS) during transmission over networks. You can read more about how we process your personal data in our [Privacy Policy].

4.3 Unauthorized Exploitation Prohibited

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or extract any portion of the Service, use of the Service, access to the Service, or any contact information on the website through which the service is provided, without express written permission by an authorized legal representative of Insumos en Artículos de Oficina S.A. de C.V.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

5. Accuracy, Completeness, and Timeliness of Information

5.1 Content Informational Disclaimer

We make every reasonable effort to ensure that the descriptions, images, technical specifications, and general information on this Site are accurate. However, we are not responsible if information made available on this Site is not completely accurate, complete, or current. The material on this Site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making critical decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is strictly at your own risk.

5.2 Historical Archives

This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no legal obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.

6. Product Sales, Inventory, and Service Modifications

6.1 Pricing Adjustments

Prices for our office supplies and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

6.2 Purchase Availability and Quantity Limits

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our [Refund and Returns Policy].

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited by law.

6.3 Product Expectations

We do not warrant that the quality of any products, services, office equipment, software licenses, or information purchased or obtained by you will meet your subjective expectations, or that any errors in the Service will be instantly corrected.

7. Accuracy of Billing and Account Information

7.1 Order Restrictions and Cancellation

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, unauthorized resellers, or corporate distributors who intend to bypass our standard sales channels.

7.2 Duty to Keep Account Current

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address, telephone number, and credit card numbers/expiration dates, so that we can successfully complete your transactions and contact you as needed.

For complete details on our guidelines, please review our [Refund and Returns Policy] and [Shipping Policy], which are fully integrated into these Terms.

8. Third-Party Links, Software, and Embedded Tools

8.1 Optional Software Tools

We may provide you with access to third-party tools or external software integrations (such as instant messaging plugins, address lookups, or cargo trackers) over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

8.2 Third-Party Links and Portals

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

9. User Comments, Feedback, and Testimonials

9.1 Right to Use Submitted Materials

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, product reviews, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

To maintain any comments in confidence.
To pay compensation for any comments.
To respond to any comments.

9.2 Prohibited Content in Comments

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

10. Intellectual Property Rights and Proprietary Content

10.1 Ownership of Content

All content included on the Site, such as text, graphics, corporate logos, button icons, images, audio clips, digital downloads, data compilations, software, and user interface designs, is the exclusive property of Insumos en Artículos de Oficina S.A. de C.V. or its content suppliers and is fully protected by Mexican federal and international copyright, trademark, and industrial property laws.

10.2 Trademarks

The trademarks, logos, brand names, service marks, trade dress, and commercial slogans displayed on oficinashop.com (collectively, the “Trademarks”) are registered and unregistered trademarks of Insumos en Artículos de Oficina S.A. de C.V. and other third-party product brands that we represent. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the express written permission of the Company or the respective third-party owner.

10.3 Limited License and Prohibitions

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of the Site. This license does not include any resale or commercial use of any Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use terminates the permission or license granted by the Company, and may violate applicable intellectual property laws.

11. Prohibited Uses of the Website

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content:

For any unlawful purpose.
To solicit others to perform or participate in any unlawful acts.
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
To submit false or misleading information.
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
To collect or track the personal information of others without their explicit consent.
To spam, phish, pharm, pretext, spider, crawl, or scrape.
For any obscene or immoral purpose.
To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

12. Disclaimer of Warranties; Limitation of Liability

12.1 Service Availability and Interruption Disclaimer

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be entirely accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

12.2 “As-Is” and “As-Available” Terms

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

12.3 Limitation of Damaged and Liability

In no case shall Insumos en Artículos de Oficina S.A. de C.V., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Insumos en Artículos de Oficina S.A. de C.V. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

14. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Contract Termination

15.1 Survival of Obligations

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

15.2 Term and Cancellation Methods

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

16. Entire Agreement

16.1 No Waiver of Rights

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

16.2 Completeness of Contract

These Terms of Service and any policies or operating rules posted by us on this Site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

17. Governing Law and Dispute Resolution

17.1 Applicable Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, interpreted, and construed in accordance with the federal laws of the United Mexican States (Estados Unidos Mexicanos), including the Mexican Commercial Code (Código de Comercio), the Civil Code, and the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).

17.2 Legal Jurisdiction

For any legal dispute, controversy, claim, or judicial litigation arising out of or relating to the interpretation, fulfillment, or breach of these Terms, both you and the Company expressly submit to the personal and exclusive jurisdiction of the competent federal courts located within Heroica Puebla de Zaragoza, State of Puebla, México. Both parties explicitly waive any other jurisdiction or legal forum that may correspond to them by reason of their current or future physical domiciles or locations.

18. Document Inquiries and Support

If you have any remaining questions, require further clarification, or wish to report a violation of these Terms of Service, please reach out to our legal department via our corporate support desk:

Corporate Desk Email: sunbeam@oficinashop.com
Customer Care Line: +(52) 2213056905
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time)