oficina

SHOP NOW

Refund and Returns Policy

Effective Date: June 20, 2026

1. Overview

At OficinaShop, operated by Insumos en Artículos de Oficina S.A. de C.V. (“we,” “us,” “our,” or the “Company”), we commit to delivering high-quality office supplies to our customers. We understand that a purchase may occasionally require a return or exchange. This Refund and Returns Policy outlines our procedures and rules regarding product returns, exchanges, and financial refunds for all transactions on oficinashop.com.

By purchasing from our online storefront, you explicitly agree to the requirements and terms specified below.

2. No “Refund-Only” Policy (Strict Requirement)

We maintain a strict and uncompromising policy regarding product returns: We do not offer a “Refund-Only” option under any circumstances.

To receive a financial refund or a product replacement, the physical item must be returned to our warehouse first.

  • Physical Inspection Required: No refund payments will be issued based solely on photographic evidence, videos, or customer statements.
  • Mandatory Shipping: Every item must be physically sent back to us, verified, and checked by our quality control department before we process any financial credit.
  • Fraud Prevention: This policy minimizes fraudulent claims and keeps our product prices fair for all corporate and individual buyers.

If you cannot or refuse to ship the physical product back to our facility, your claim for a refund will be automatically declined.

3. Return Window and Eligibility Requirements

We provide a standard 30-day return window starting from the date you receive your shipment. If 30 days have passed since delivery, we cannot offer you a refund or exchange.

To qualify for a valid return and subsequent refund, your items must fulfill the following criteria:

  • Unused Condition: The product must remain unused, unaltered, and in the exact condition that you received it.
  • Original Packaging: The item must remain inside its original box, wrap, or protective container, including all barcode stickers and security tags.
  • Complete Accessories: All manuals, documentation, cables, bundles, and free promotional gifts must accompany the returned item.
  • Proof of Purchase: You must present a valid order number, receipt, or commercial invoice issued by our site.

Non-Returnable and Non-Refundable Items:

  • Custom-printed or personalized office items.
  • Clearance, flash sale, or “as-is” liquidation products.
  • Opened ink cartridges, toner packages, or consumable fluids (due to contamination risks).
  • Downloadable software licenses or digital gift vouchers.

4. The Return Process Step-by-Step

To start a physical return, you must follow our mandatory workflow:

  1. Submit a Request: Contact our customer service department via email at sunbeam@oficinashop.com or call +(52) 2213056905. Provide your order number and the specific items you want to return.
  2. Receive Authorization: Our team will review your ticket within 2 to 3 business days. If eligible, we will issue a Return Merchandise Authorization (RMA) number and provide the destination warehouse address.
  3. Pack and Ship: Pack the items securely. Write your RMA number clearly on the outside of the box. Ship the package to our registered headquarters: Calle Fray Pedro de Gante, Col. Tres Cruces, Número Exterior 2812, C.P. 72595, Heroica Puebla de Zaragoza, Puebla, México.

Note: We highly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Shipping Costs for Returns

Responsibility for shipping fees depends strictly on the reason for the return:

  • Customer Preferences: If you want to return an item due to a change of mind, buying the wrong size, or ordering the wrong model, you must pay for all return shipping costs. Shipping costs from your original order are non-refundable.
  • Company Errors or Defects: If you receive a broken item, an incorrect model, or a defective product, we will supply a pre-paid shipping label. You must still physically pack and drop off the item at our designated courier to initiate the process.

6. Inspection, Approval, and Refund Processing

Once your package arrives at our warehouse, our quality control team will inspect the item within 5 business days. We will notify you via email that we have received your package and inform you whether your refund request is approved or rejected based on item condition.

Approved Returns

If approved, your refund will be processed immediately. The system will apply the credit to your original method of payment (credit card, debit card, PayPal, or bank transfer) within 7 to 14 business days, depending on your financial institution’s processing speeds.

Rejected Returns

If the item arrives damaged, missing parts, or shows signs of obvious use, the return will be rejected. We will notify you via email, and the item will be held at our warehouse. You can pay a shipping fee to have the item sent back to you within 30 days, or authorize us to discard it.

7. Delayed or Missing Refunds

If you have not received your approved refund after 14 business days, please follow these steps:

  1. Check your banking application or credit card portal thoroughly.
  2. Contact your credit card issuer; it often takes time before a refund posts officially.
  3. Contact your bank directly to check for pending incoming transactions.

If you have done all of this and still have not received your money, please email us at sunbeam@oficinashop.com.

8. Product Exchanges

We only replace items if they arrive defective or damaged from the factory. If you need to exchange an item for the identical product model, send an email request to sunbeam@oficinashop.com. Like standard returns, you must physically ship the damaged item back to our facility in Puebla, México, before we ship out the replacement item.

9. Contact Information

For any clarifications regarding our Refund and Returns Policy, please reach out to us using our verified business channels:

  • Company Operating Name: Insumos en Artículos de Oficina S.A. de C.V.
  • Official E-Commerce Platform: oficinashop.com
  • Support Email: sunbeam@oficinashop.com
  • Support Phone Number: + (52) 2213056905
  • Physical Returns Facility: Calle Fray Pedro de Gante, Col. Tres Cruces, Número Exterior 2812, C.P. 72595, Heroica Puebla de Zaragoza, Puebla, México.