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Privacy Policy

Effective Date: June 20, 2026

1. Introduction

Welcome to OficinaShop. This Privacy Policy explains how Insumos en Artículos de Oficina S.A. de C.V. (“we,” “us,” “our,” or the “Company”) collects, uses, discloses, and protects your personal information when you visit and use our website www.oficinashop.com (the “Site”).

We commit to protecting your privacy. We process all personal data in compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares – LFPDPPP), as well as other applicable international data protection standards.

By accessing the Site, registering an account, or purchasing products, you agree to the terms of this Privacy Policy.

2. Company Identity and Contact Details

The entity responsible for the processing of your personal data is:

  • Company Name: Insumos en Artículos de Oficina S.A. de C.V.
  • Registered Address: Calle Fray Pedro de Gante, Col. Tres Cruces, Número Exterior 2812, C.P. 72595, Heroica Puebla de Zaragoza, Puebla, México.
  • Contact Email: sunbeam@oficinashop.com
  • Contact Phone: +(52) 2213056905

If you have any questions or concerns regarding this policy, please contact our Data Compliance Officer via the email address listed above.

3. Information We Collect

We collect several types of information to provide and improve our e-commerce services to you.

A. Information You Provide Voluntarily

  • Identity Data: First name, last name, business name, tax identification details (such as RFC in Mexico).
  • Contact Data: Billing address, shipping address, email address, and phone numbers.
  • Account Credentials: Username, password, and similar security credentials used for authentication.
  • Financial Data: Credit card details, debit card details, bank account numbers, or third-party payment provider tokens (e.g., PayPal, Stripe).
  • Transaction Data: Details about payments to and from you, and other details of products you purchased from us.
  • Communication Data: Information you provide when you contact customer support, fill out contact forms, or participate in surveys.

B. Information Collected Automatically

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you use our website, product search history, page response times, and download errors.
  • Cookies and Tracking Data: We use cookies, web beacons, and tracking pixels to monitor activity on our Site and store specific tracking data.

4. How We Use Your Personal Data

We use your personal data for the following essential and secondary purposes:

A. Primary Purposes (Essential for Service Provision)

  • Order Fulfillment: Processing your transactions, managing payments, and arranging shipping and delivery of your office supplies.
  • Account Management: Registering you as a new customer and managing your user profile.
  • Customer Support: Responding to inquiries, resolving technical issues, managing product returns, and processing warranty claims.
  • Legal Compliance: Complying with financial reporting laws, tax obligations, and valid requests from government or law enforcement agencies.

B. Secondary Purposes (Marketing and Optimization)

  • Personalization: Customizing your shopping experience based on your browsing preferences and purchase history.
  • Marketing Communications: Sending newsletters, promotional campaigns, special discounts, and updates about new inventory items.
  • Website Analytics: Analyzing website traffic patterns to improve user interface design, product offerings, and overall system security.

Note: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at sunbeam@oficinashop.com.

5. Data Sharing and Third-Party Transfers

We do not sell, rent, or trade your personal data. We only share your data with trusted third parties to execute our services, including:

  • Logistics Companies: Shipping carriers and delivery couriers who need your address and contact information to deliver your purchases.
  • Payment Gateways: Secure payment processing platforms that validate financial transactions.
  • Cloud Hosting Providers: IT firms that manage our web servers, database infrastructure, and security networks.
  • Legal Advisors: Regulatory authorities, auditors, and legal teams when required by Mexican law to prevent fraud or report illegal activities.

All third-party service providers must sign strict data processing contracts. They may only use your data to perform tasks on our behalf.

6. International Data Transfers

Our servers may be located outside of Mexico. Your information may be transferred to, stored, and processed in countries where data protection laws vary. By using our website, you consent to the cross-border transfer of your information. We ensure all external processors use standard contractual clauses to safeguard your data.

7. Data Security

We implement robust technical, administrative, and physical security measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure.

  • Encryption: We use Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption technology to secure online transactions.
  • Access Control: Only authorized employees with a business need can access your data. They operate under strict confidentiality clauses.
  • Payment Security: We do not store raw credit card numbers on our servers. All credit card processing complies with the Payment Card Industry Data Security Standard (PCI-DSS).

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

8. Data Retention Policy

We store your personal data only as long as necessary to fulfill the purposes outlined in this policy.

  • Account Data: Retained for as long as your account remains active.
  • Transaction History: Retained for up to ten (10) years to comply with Mexican tax, accounting, and commercial laws.
  • Marketing Data: Retained until you withdraw your consent or request data erasure.

When data is no longer required, we securely delete or anonymize it.

9. Your ARCO Rights (For Users in Mexico)

Under the Mexican LFPDPPP, you possess the right to Access, Rectify, Cancel, or Oppose the use of your personal data (ARCO Rights).

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can request corrections if your personal data is inaccurate, incomplete, or outdated.
  • Cancellation: You can request that we delete your data from our systems when it is no longer required for legal or contractual purposes.
  • Opposition: You can object to the processing of your data for specific purposes, such as direct marketing.

How to Exercise Your ARCO Rights

To exercise your rights, please submit a written request to our compliance department at:

  • Email: sunbeam@oficinashop.com
  • Subject Line: “ARCO Rights Request – [Your Name]”

Your application must include:

  1. Your full name and official contact address or email.
  2. A clear copy of a valid government-issued ID (e.g., INE passport).
  3. A clear description of the personal data you want to access, rectify, cancel, or oppose.
  4. Any relevant documents supporting your request.

We will respond to your request within twenty (20) business days.

10. Cookies and Tracking Technologies

We use cookies to analyze website performance, remember user preferences, and display relevant advertisements.

  • Essential Cookies: Required for standard website operations, like keeping items in your shopping cart.
  • Performance Cookies: Help us track errors and evaluate user interactions with various pages.
  • Targeting Cookies: Build user profiles to serve personalized ads on social media platforms and external websites.

You can modify your browser settings to block or delete cookies. However, blocking all cookies may prevent parts of our online store from functioning correctly.

11. Children’s Privacy

Our e-commerce platform is intended for corporate entities, professional offices, and adult consumers. We do not knowingly collect personal data from individuals under eighteen (18) years of age. If we learn that a minor has provided us with unauthorized personal information, we will delete it immediately from our databases.

12. Changes to This Privacy Policy

We may modify or update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

We will notify you of significant updates by posting a prominent alert on the homepage of www.oficinashop.com or by emailing you directly. The revised policy becomes effective on the date published at the top of the document. We recommend reviewing this page regularly to stay informed about how we protect your information.

13. Jurisdiction and Dispute Resolution

This Privacy Policy is governed by the laws of the United Mexican States. Any disputes arising from the interpretation or implementation of this policy shall fall under the jurisdiction of the National Institute for Transparency, Access to Information and Personal Data Protection (INAI) or the competent federal courts located in Heroica Puebla de Zaragoza, Puebla, México.