oficina

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Shipping Policy

Effective Date: June 20, 2026

1. Introduction

Welcome to OficinaShop, operated by Insumos en Artículos de Oficina S.A. de C.V. (“we,” “us,” “our,” or the “Company”). We aim to deliver your office supplies quickly, securely, and efficiently oficinashop.com.

This Shipping Policy outlines our shipping regions, processing times, costs, and terms. By placing an order, you agree to these terms.

2. Shipping Locations and Coverage

We ship exclusively within the United Mexican States (Mexico).

  • Local Deliveries: Fast shipping inside Heroica Puebla de Zaragoza, Puebla.
  • National Shipping: Nationwide coverage across all 32 Mexican states.
  • Remote Areas: Deliveries to rural zones may take longer and depend on carrier schedules.
  • Exclusions: We do not ship to international addresses or P.O. Boxes.

3. Order Processing Time

We process orders quickly to ensure fast delivery times.

  • Business Days: We process orders Monday through Friday, 9:00 AM to 6:00 PM CST.
  • Exclusions: We do not process orders on weekends or official Mexican public holidays.
  • Cut-off Time: Orders placed before 1:00 PM CST begin processing the same business day. Orders placed after this time begin processing the next business day.
  • Standard Processing Window: Most orders take 1 to 2 business days to pack, verify, and hand over to our carrier network.

4. Shipping Rates and Delivery Estimates

We offer different shipping methods depending on your order size and budget.

A. Local Delivery (Puebla Metropolitan Area)

  • Delivery Time: 1 to 2 business days.
  • Cost: Flat fee of $50 MXN (Free for orders above $500 MXN).

B. Standard National Shipping

  • Delivery Time: 3 to 7 business days.
  • Cost: Calculated at checkout based on package weight, size, and destination address.

C. Express National Shipping

  • Delivery Time: 1 to 2 business days (excluding remote areas).
  • Cost: Premium rate calculated automatically during checkout.

Free Shipping Option

We offer Free Standard National Shipping on all orders with a total value over $1,500 MXN (after discounts and before taxes).

5. Courier Partners and Tracking

We partner with reliable courier services to deliver your packages safely:

  • DHL México
  • FedEx México
  • Estafeta
  • Paquetexpress

Tracking Your Order

Once our courier scans your package, you will receive an automatic email containing:

  1. The name of the assigned carrier.
  2. Your unique Tracking Number.
  3. A tracking link to monitor your delivery status online.

Note: Please allow up to 24 hours for the carrier network to update tracking details after receiving your notification.

6. Delivery Guidelines and Customer Requirements

To ensure a smooth delivery, please review the requirements below.

Accurate Address Information

You must provide a complete, clear, and accurate shipping address at checkout. We require:

  • Street name and outside number (including inside number or apartment number if applicable).
  • Neighborhood name (Colonia).
  • Postal Code (C.P.).
  • A valid phone number for courier contact.

We are not responsible for lost packages or delivery delays caused by incorrect or incomplete address information.

Receipt of Goods

All deliveries require a signature upon arrival. Any adult at the destination address can sign for the package.

Delivery Attempts

Our courier partners make up to two (2) delivery attempts. If no one is available to receive the package after the second attempt, the courier will hold the item at their local branch for a limited time (typically 3 to 5 business days). You must pick up the package from the branch yourself. If you do not pick it up, the carrier will return the package to our warehouse in Puebla.

If a package returns to us due to non-delivery, you must pay new shipping fees to schedule a redelivery.

7. Damages, Losses, and Shortages

We inspect all office supplies and pack them securely before shipping.

Damaged Packages

If your box arrives visibly damaged, broken, or crushed, please follow these steps:

  1. Take clear photographs of the damaged box before opening it.
  2. Write “Damaged upon receipt” on the courier’s delivery slip before signing.
  3. Open the package and check your items immediately.
  4. Email our team at sunbeam@oficinashop.com within 48 hours of delivery with your order number and photos.

Lost Shipments

If your tracking link shows your package as “delivered” but you have not received it, check with neighbors or building security first. If you still cannot find the package, contact us within 5 business days of the listed delivery date. We will open an official investigation with the courier company.

8. Order Modifications and Cancellations

You can modify or cancel your shipping address only if the order has not left our facility.

  • To request a change, email sunbeam@oficinashop.com or call +(52) 2213056905 immediately.
  • Once an order transfers to the courier, we cannot change the shipping address or cancel the shipment.

9. Contact and Business Details

For questions regarding your shipment, transit times, or special courier arrangements, contact our logistics team:

  • Legal Operator: Insumos en Artículos de Oficina S.A. de C.V.
  • E-Commerce Portal: oficinashop.com
  • Logistics Email: sunbeam@oficinashop.com
  • Customer Support Phone: +(52) 2213056905
  • Headquarters Address: Calle Fray Pedro de Gante, Col. Tres Cruces, Número Exterior 2812, C.P. 72595, Heroica Puebla de Zaragoza, Puebla, México.